How do I receive my tickets?
If you've chosen to pick your tickets up at the door, there will be an envelope waiting for you at your first event with ALL the tickets for the weekend.

May I stay inside the venue in between the events?
After every event the venue(s) will be cleared and we'll re-open doors with a queue starting outside the venue. Due to the experiences made in the past years, we have a couple of guarding rails in front of the main entrance and we have professional security staff overseeing this procedure.

Am I allowed to bring bags, food and drinks to the venues? 
Outside food and beverages are not permitted. Said security will check all bags, so let's please make this as smooth as possible by not bringing large bags with a ton of stuff. There is limited capacity at the coatroom and you will not be able to place jackets and/or bags say underneath the ring.

I have an urgent last minute question...
Our staff will be highly busy Thursday to Monday during the festival weekend. We won't be able to provide our regular customer service, won't be at the office to pick up the phone and won't answer emails. Our social media staff will be available 118 hours per day and they should be able to help our with most things. However, the shop staff will not be available - the social media team is not able to access the wXw shop, check your orders or answer merch-related questions. Should there be a problem with your tickets, please try to clear them until Wednesday before the festival weekend. During said weekend our crew will help you out at the door.

Where do I get tickets?
All tickets are available at

Where do I find the merch tables?
All merch tables and vendor tables are at the fan zone which is all the way across the Turbinenhalle 2 from the entrance. This is the location we have recently done the after show party at and which we have used for the fanzone during 16 Carat weekend. The fanzone is only open prior to events, during intermission and after events. During the matches it is not possible to access the fanzone. There an acoustical signal marking the closing of the fan zone. The outside security will empty the fanzone after this signal, so the event itself can proceed.

Where is the standing room area at?
Standing room areas will be marked on the floor. Please stay inside those areas and keep emergency exits and areas needed for either the production or the viewing experience of other fans open.

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